Republic Wireless Wiki

The Complete List of Caveats

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Republic Wireless, a newcomer on the mobile phone landscape, declared their "Beta" period over in late 2013 with the introduction of the Moto X phone.  Despite that, a number of "beta" issues remain, including service glitches and incomplete or missing features that are commonly provided by other carriers.  This article is intended to help you determine, before you commit funds and time or leave your current provider, whether you will be happy with the service.  

As a new Republic customer, you should test the phone and service extensively prior to transferring a phone number from another carrier and cancelling that carrier's service.  Visit places where you will need cell service.  Use Wi-Fi whenever possible, especially for voice calls.  Make use of all the features you rely on having with your present phone.

Here are the other major caveats to consider:

  • Trial Period and Refunds - Phones sold directly by Republic have a 30-day trial period, allowing the phone to be returned for a refund within that time.  Republic pays return shipping but deducts the original shipping amount from the refund.  Republic's refund may be further reduced per this list of damage charges.  Phones sold directly by Motorola have a 14-day trial period for which the customer pays the return shipping.
  • Unique Phones - Only phones originally manufactured for Republic Wireless may be used on the service, and Republic's phones cannot be unlocked or activated on other carriers.
  • Moto X (second gen) - The latest Moto X phone is available in black with 16 GB storage directly from Republic.  Other colors and the 32GB model can be purchased from Motorola's MotoMaker.  Like the first gen, this Moto X also has a fixed battery and cannot accept a MicroSD memory card for storage expansion.  The 16GB model has 10GB available to users. Unlike the first gen but like some other "Sprint Spark" capable phones, 4G data is disabled during voice calls.
  • Moto G (first gen) - Like the Moto X, this mid-level phone also has a fixed battery and lacks a MicroSD card slot for internal storage expansion.  Total storage available to users in the 8 GB model is 5.2 GB.  The 16 GB model is no longer offered.
  • Moto X (first gen, no longer offered) - Motorola's flagship phone for 2013 has a non-swappable battery and lacks a MicroSD card slot for expanding storage.  Total storage available to users on the 16GB model is 12.2GB.
  • Moto E (first gen, no longer offered) - The least expensive phone in Republic's lineup has 4GB of internal memory, a fixed battery, and no front camera. The rear camera lacks an LED flash and adjustable focus, making extreme close-ups impossible.  With only about 2 GB of internal memory available, an add-on MicroSD memory card is recommended and additional measures  may be needed to have sufficient space for apps.
  • Motorola Defy XT (no longer offered) - This is an entry level Android 2.3 smartphone that will not be upgraded to Android 4.x.  Battery life is acceptable on Wi-Fi, but when cell signal strength is weak or 3G data is used, the battery fades quickly.  Internal storage for apps is minimal, requiring power users to perform several workarounds to have enough space for more than a few downloaded apps.  Rooting the phone can help with app space and battery life issues, but there are no means of recovery from root-enabled mistakes that stop the phone from booting.  Republic has confirmed there will be no more major "OTA" updates, meaning this phone will never get active call handoff from Wi-Fi to cell, nor support texting pictures (MMS).  This phone can only use the $19/month unlimited plan, and activation must be done in an area with non-roaming Sprint coverage.
  • Upcoming phones - Republic Wireless does not announce upcoming phones until just before their release.
  • Monthly Service Plans (now) Monthly plans and pricing for the Moto X / G / E give buyers choice, but plans with mobile data amount to a price-hike over the unlimited-everything $19 plan that is the only option for the Defy XT.  Tethering (using the phone's mobile data to provide Internet access to other devices) is not permitted on any plan nor available as an option.
  • Monthly Service Plans (coming soon) - The plans with Wi-Fi data only will continue, but Republic has recently begun trials of a new means of buying cellular data (3G, 4G) that will replace today's "unlimited" data plans.  These new data plans provide limited amounts of either 3G or 4G data at a fixed price per GB, and at the end of the billing month will issue a refund for unused data prior to charging for the next month's allotment of data.  Once the limited plans are available to everyone, Republic has stated that current customers can continue on their unlimited plan for at least a year, but new customers will not be able to choose an unlimited plan, and current customers who switch to a limited plan cannot return to an unlimited plan.  The tentative price for limited data that's been revealed means that instead of $25/month buying unlimited 3G data at full speed up to 5GB per month, that same $25/month buys only 1 GB of data that is turned off when depleted (at which time more data may be purchased, raising the monthly bill accordingly).
  • Voice calling - Republic's technology that automatically uses either Wi-Fi or cell service for calls is still being improved and debugged. When it doesn't work properly, finding the solution can require technical skill and patience.  Sometimes upgrading or replacing home Wi-Fi equipment is the easiest solution.  At a school or business, Wi-Fi calls may not work without help from those who manage the network.  Technology challenges are blamed for the inability to add pauses or waits into a phone number, and for Wi-Fi calls' lack of privacy (no encryption for VoIP traffic).  Republic's phone numbers cannot receive collect calls, and are not considered mobile numbers by other carriers who allow free mobile-to-mobile minutes.
  • Cell Service (non-roaming areas) - Republic's cell service is provided by Sprint, whose quality is ranked at or near the bottom among major players in JD Power's 2015 U.S. Wireless Network Quality Performance Study.  While adequate for most, your location may or may not have good signal strength.  Zoom in on this map to check Sprint's estimated coverage in your area.  
  • Cell Service (roaming areas) - Roaming users may experience missed incoming calls, lost texts, and lack of data service in some areas. New limits on roaming data, including reduced speed and a 25 MB usage cap, were imposed in September 2014.  Republic's General Manager has stated plans to allow the separate purchase of roaming data and no longer include roaming data in monthly plans.  The roaming data restrictions do not affect voice calls or texting (SMS/MMS), which continue to be unlimited regardless of roaming status. Some roaming users have reported complete loss of service that went unsolved for several months.
  • Messaging - Republic does not operate an E-mail to text gateway, making it impossible to send texts to their phones by using an E-mail address.  For the same reason, Republic may not appear as a supported carrier for online services that send texts.  Picture messaging and group texts (MMS) lack support for some carriers and require use of the Messaging, Hangouts or Google Messenger apps.  Off-network texting is limited to the Unicode character set, which excludes languages such as Chinese and emoji characters. Texts to make a donation or purchase do not succeed.
  • International Calling and Cell Service - Republic's phones may make voice calls using Wi-Fi anywhere in the world, but outbound calls are limited to the 50 states and Canada regardless of location.  Cell service is not available outside of the 50 states, not even as an option.  These restrictions mean that U.S. territories such as Guam, Puerto Rico, and the U.S. Virgin Islands cannot be called and offer no cell service.
  • Voicemail - The voicemail service lacks features and the administrative support provided by most other carriers.  For example, customers who haven't established a voicemail password cannot listen to voicemail when their phone is lost or damaged.  Due to these issues, some are using a third party voicemail service (Google Voice).  Voicemail improvements promised in 2013, including notifications and transcriptions, have apparently been de-priortized, receiving no mention in any Product Recap since.
  • Billing and Payments - It is not possible to temporarily suspend service on a phone line.   Monthly service is billed at the start of the month and may only be paid via automatic charge to a credit or debit card kept on file with the phone's account.  There is no notice sent for the monthly invoice nor the successful billing of charges.  A single account may contain one payment card that is used to pay for all phones on that account.  If it becomes necessary to use a separate payment method for a phone that's on an account with others, moving that phone to a new account requires multiple number transfers and the temporary cancellation of the phone.
  • Customer Support - There are no company stores or local service centers and no phone numbers to call for live assistance.  Support requests may be initiated via the company's website, as well as via E-mail, Twitter, or snail mail.  Support via online chat is currently available weekdays between 9 AM and 9 PM Eastern.  Responses to support tickets are sent via E-mail and can also be seen by checking request status at the website.  For issues that don't need Republic's direct involvement, members may post in the online Community forums and receive answers from other Republic members (all volunteers).  The forums are overseen and lightly moderated by a few Republic personnel. 
  • Website - The Republic community has a mobile version designed for phone browsers, but that interface lacks functionality compared to the desktop experience.  Phone browsers other than Chrome don't work very well with the community in desktop mode.  The My Account and Support portals do not have a mobile version.
  • But wait - there's more! - Please see Current Open or Unsolved Issues and Feature Requests.

Despite all this, it's important to note that most members continue using Republic's service due to the low cost and freedom from extra charges.  Republic also does some things better than expected - for that list, please see The Complete List of Kudos.

Last updated: 21:24, June 14, 2015 (UTC)

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