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Porting Guides for Transferring Your Number to Republic

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Porting one's telephone number is telephone industry jargon for transferring your number from your soon-to-be former service provider to your new service provider, Republic. It's important that you not cancel service with your current service provider until notified by Republic that your number transfer (port) is complete. Doing so risks loss of your number. Usually the transfer itself is sufficient to cancel your previous service but it's safe to check in with your former service provider after receiving Republic's notification that your transfer is complete.

Before continuing here, please review Republic's guidance for transferring your number: Number Transfers. Republic's documentation covers the most popular service providers, however, there are additional service providers not currently accounted for in that documentation. This page is intended to supplement Republic's guidance with information (typically Account Number and PIN) needed to transfer your number from these additional service providers.

If you haven't already done so, you'll first want to verify that your number will transfer to Republic. You may do so here. If you find your current number won't transfer to Republic some context explaining that follows:

Republic, like all service providers, relies on a Local Exchange Carrier (LEC) to host phone numbers. LEC is more telephone industry jargon, this time for phone company. Republic uses its parent company, Bandwidth.com as its LEC. Bandwidth needs to have a "presence" in the rate center where the number you wish to port is located. A rate center is a geographic area, usually but not always a city or town. The rate center your number is located in is determined by the area code and prefix (first six digits) of your phone number. No carrier has presence in every rate center. Unfortunately, if Bandwidth does not have presence in your number’s rate center, you will not be able to bring your number to Republic.

An analogy that might help make sense of this: I grew up in Massachusetts where Papa Gino's is a popular place to get pizza. Now that I'm in Florida, as much as I'd like to purchase a Papa Gino's pizza, I'm unable to do so because they have no restaurants (presence) here.

Generally, you'll need four pieces of information regarding your current service provider to successfully transfer your number.

  1. The phone number you're transferring.
  2. Your account number with your other provider.
  3. Your PIN or password with your other provider.
  4. Your billing address with your other provider.

If Republic's documentation covers your current service provider, please use that. If not, read on. If your service provider is not covered by Republic's documentation or here, your best bet is to contact them directly for the required information. If you need to do that, please consider sharing your experience by leaving a comment. Should you run into any difficulties obtaining information from your current service provider, please remember they are obligated to provide it: FCC: Keeping Your Phone Number When Changing Service Providers.

Airvoice Wireless

  1. Account Number: Your SIM card number (ICCID) is your account number.
  2. PIN: Your PIN is the last 4-digits of your phone number.

Alltel

  1. Account Number: Your account number is the 10-digit phone number.
  2. PIN: Your PIN is your 4-digit password.

Anveo

  1. Account Number: Your account number is located on your dashboard under Account Summary.
  2. PIN: Anveo does not use PINs. To complete Republic's form use 1111.

Assurance Wireless

  1. Account Number: You will need to call Assurance Wireless at 1-888-898-4888 to get your account number.
  2. PIN: Your PIN is the same number you use to top up your account. Per Assurance Wireless: "Your Account PIN is the 6-digit (or 10-digit) number you created on your application and will be located on your welcome letter."

AT&T GoPhone

  1. Account Number: Call the AT&T Number Transfer Request Line at 888-898-7685 for your account number. It is not listed on the online account.
  2. PIN: Your PIN is the 4-digit password used to sign into your online account. If you do not manage your account online, please ask for your PIN when requesting your account number.

AT&T Landline

  1. Account Number: Your account number is your 9-digit phone number.
  2. PIN: The PIN is the 4-digits to the immediate right of the phone number in the top right corner of your bill.

AT&T Wireless

Please see Republic's guidance here.

Black Wireless

  1. Account Number: Your account number is your 20-digit SIM number.
  2. PIN: Your PIN is the last 4 digits of that SIM number.
  3. You may need to verify the last 3 or 4 calls you made or received before Black Wireless will release your number for porting. Consider calling their customer service at 1-844-252-2532 and giving that information to speed up your port out process. It's possible that unless you make that call, you won't be able to port your number out.

Boost Mobile

Please see Republic's guidance here.

BYO Wireless

  1. Account Number: Log into Budget Mobile with your BYO credentials to see your account number.
  2. PIN: Your PIN is the last four digits of your phone number. 

CenturyLink

  1. Account Number: Looking at the upper corner of your most recent CenturyLink bill is the best way to find your account number. It is your phone number + 3 digits.
  2. PIN: Users have reported that a PIN is not required for a port out from CenturyLink. When no PIN is required, Republic suggests using 1111.
  3. If you have a bundled internet/phone plan with CenturyLink and you want to drop just your landline, you need to initiate the porting process first. After the port completes call CenturyLink and negotiate a new rate for the remaining services.

Cincinnati Bell / i-Wireless

  1. Account Number: Call 1-888-550-4497 to get your account number.
  2. PIN: You'll need to set your PIN 24 hours before beginning your port.

Comcast

  1. Account Number: Comcast account numbers can typically be found in the top, right-hand corner of a residential Comcast bill. It is a separate and distinct number from the end-user's telephone number and it may be up to 16 digits in length.
  2. PIN: Your PIN is your Xfinity Voice Security PIN.

Consumer Cellular

Please see Republic's guidance here.

Cox Cable

  1. Account Number: Omit the first seven digits of your Cox Account number, use the rest.
  2. PIN: Your Account PIN is a four digit number that can be found on a current billing statement from Cox.

Credo Mobile

  1. Account Number: Your account number is your member number. Alternatively text ACCOUNT to 27336 to get your Account Number.
  2. PIN: Your PIN is 0000.

Cricket Wireless

  1. Account Number: Your account number can be found online or by calling the Cricket Porting Department at 1-866-351-7678 (select option 2).
  2. PIN: Your PIN is the four digit Authorization ID (AID) that was set up when you activated your phone, when setting up your online account and which you need to enter when making changes to your account online.

FreedomPop

  1. Account Number: Your account number is your 10-digit phone number.
  2. PIN: Your PIN is the last 4-digits of your phone number.

Google Fi

Please see Republic's guidance here.

Google Voice

Please see Republic's guidance here.

GoSmart Mobile

  1. Account Number: Your account number is your phone number.
  2. PIN: Your PIN is a 4-digit number (the same PIN used when calling customer service). If you don't have a PIN, one can be set up by calling 611 from your GoSmart phone, saying "no" when asked if you want to refill then choosing "manage my account" followed by "change my account pin".

H2O Wireless

  1. Account Number: Your account number is your 20-digit SIM number.
  2. PIN: Your PIN is the last 4 digits of that SIM number.
  3. You may need to verify the last 3 or 4 calls you made or received before H20 Wireless will release your number for porting. Consider calling their customer service 1-800-643-4926 and giving that information to speed up your port out process. It's possible that unless you make that call, you won't be able to port your number out.

Kroger Powered by i-Wireless

  1. Account Number: Your account number is your phone number.
  2. PIN: Your password is the PIN used to sign in online or access your account over the phone.

Lycamobile

Please see Republic's guidance here.

Line 2

  1. Account Number: Your account number is your phone number without dashes and prepended with a 1.
  2. PIN: Line 2 does not require a PIN. Republic suggests using 1111 as a placeholder.
  3. Ensure that you know your address on file. Line 2 will verify that in the port request.
  4. Once your number has been ported out Line 2 will assign a new number to your account. If you no longer wish to have service with Line 2 then you'll need to cancel that new number or billing will continue. For directions on how to cancel your Line 2 service after you've ported your number out, click here.

magicJack

  1. Account Number: This was provided to your when your first signed up with magicJack. If you do not have it, you will need to contact magicJack for your account number. Your account number is all numbers and is typically 8 digits long. It is not your email address or user ID.
  2. PIN: Some users have reported that the PIN is the same as your login password. It is not your voicemail PIN. Otherwise, you must contact magicJack for your PIN.

MetroPCS

  1. Account Number: Your account number is a 9-digit number (not phone number). It can be found on your online profile.
  2. PIN: Your call-in passcode (generally 8-digit birthdate unless you've changed it).

Mint SIM

  1. Account Number: You will need to contact Mint SIM support with your SIM card number to get your account number.
  2. PIN: Your PIN is the last four-digits of your Mint SIM phone number.

Net10

  1. Account Number: Your account number is not your phone number. It is the IMEI or MEID serial number of the phone. If you're using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the "My Account" section of Net10's website by clicking Add (or Edit) Nickname. It will be listed as the "Serial Number".
  2. PIN: No PIN is used. To complete Republic's form, use 1111 as a placeholder.

NetTalk

  1. Account Number: Your 10-digit phone number.
  2. PIN: Last 4 digits of your phone number, unless you've changed the PIN with NetTalk.

Ooma

  1. Account Number: Your 10-digit phone number with a 1 prepended.
  2. PIN: No PIN is used. To complete Republic's form, use 1111 as a placeholder.

If you are trying to port your number from Ooma and your port is rejected for an incorrect address, try using Ooma's corporate address:

Ooma
1880 Embarcadero Rd.
Palo Alto, CA 94303

Page Plus

  1. Account Number: Your 10-digit phone number.
  2. PIN: Last 4-digits of your phone number, unless you've changed the PIN with Page Plus.

Puppy Wireless

  1. Account Number: Your account number is on the left side of your Puppy Wireless Dashboard.
  2. PIN: Your PIN is the last four numbers of your phone number.

Red Pocket

Red Pocket now requires that you contact customer service to acquire your account number and PIN. You may do so at 1-888-993-3888.

RingPlus

  1. Account Number: This is the same as your phone number. For example, if your phone number is 555-444-3333, then your account number is 5554443333. If you have more than one line of service with RingPlus, submit the first/primary number as the account number in your porting request.
  2. PIN: Your Master Subsidy Lock (MSL) code. You can find your PIN under "Your Device" in the dashboard.

SafeLink Wireless

  1. Account Number: Your account number is not your phone number. It is the IMEI or MEID serial number of the phone.
  2. PIN: No PIN is used. To complete Republic's form, use 1111 as a placeholder.

Scratch Wireless

  1. Account Number: Your account number is your 10 digit phone number.
  2. PIN: No PIN or any action from Scratch Wireless is required. Scratch Wireless freely releases all numbers to be ported away. To complete Republic's form, use 1111 as a placeholder.
  3. Additional information from Scratch Wireless is here.

Selectel Wireless

  1. Account Number: Your account number is an 8-digit number, labeled "Account" that's displayed on your online account page once signed in.
  2. PIN: The 4-digit PIN you set up.

SIMPLE Mobile

  1. Account Number: Your account number is not your phone number. It is the IMEI or MEID serial number of the phone. If you're using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the "My Account" section of SIMPLE Mobile's website by clicking Add (or Edit) Nickname. It will be listed as the "Serial Number".
  2. PIN: No PIN is used. To complete Republic's form, use 1111 as a placeholder.

Skype

If you have a dedicated number with Skype that you want to port to Republic, it may be possible but will require asking via a help ticket. Please include the following information:

  1. Account Holder Name
  2. Account Holder Address

Solavai

  1. Account Number: Your account number is your 10-digit phone number.
  2. PIN: Solavei doesn't use PINs. As a placeholder use your zip code.
  3. When submitting your port request to Republic, you must include your billing address, and that address must have the correct billing zip code assigned to your Solavei account.

Sprint

Please see Republic's guidance here.

Straight Talk

  1. Account Number: Your account number is not your phone number. It is the IMEI or MEID serial number of the phone. If you're using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the "My Account" section of Straight Talk's website by clicking Add (or Edit) Nickname. It will be listed as the "Serial Number".
  2. PIN: No PIN is used. To complete Republic's form, use 1111 as a placeholder.

T-Mobile

Please see Republic's guidance here.

T-Mobile Prepaid

  1. Account Number: Add a 1 in front of your T-Mobile phone number to use as the account number.
  2. PIN: If you don't know your PIN or don't have one on your T-Mobile account try this: To set a PIN, dial 611 on your T-Mobile device, say "no" to refill (for prepaid number), choose "Manage My Account", choose "Change My Account PIN", then set your 4-digit PIN.

Telcel America

  1. Account Number: Your account number is not your phone number. It is the IMEI or MEID serial number of the phone. If you're using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the "My Account" section of Telcel America's website by clicking Add (or Edit) Nickname. It will be listed as the "Serial Number".
  2. PIN: No PIN is used. To complete Republic's form, use 1111 as a placeholder.

Ting

To their credit, Ting has excellent porting guidance here: Porting Your Number Out of Ting.

Total Wireless

  1. Account Number: Your account number is not your phone number. It is the IMEI or MEID serial number of the phone. If you're using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the "My Account" section of Total Wireless' website by clicking Add (or Edit) Nickname. It will be listed as the "Serial Number".
  2. PIN: No PIN is used. To complete Republic's form, use 1111 as a placeholder.

TPO Wireless

A call to customer service at 844-876-8326 is required to obtain one's account number and PIN.

TracFone

  1. Account Number: Your account number is not your phone number. It is the IMEI or MEID serial number of the phone. If you're using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the "My Account" section of TracFone's website by clicking Add (or Edit) Nickname. It will be listed as the "Serial Number".
  2. PIN: No PIN is used. To complete Republic's form, use 1111 as a placeholder.

Ultra Mobile

  1. Account Number: Your account number is found in the top left corner of your online account management portal. If you do not have an account for Ultra.me, call 888-777-0446 to get your account number.
  2. PIN: Your PIN is the last four-digits of your Ultra Mobile phone number.

U.S. Cellular

Please see Republic's guidance here.

US Mobile

  1. Account Number: Please call 888-848-1788 or email help@usmobile.com to ask for your account number.
  2. PIN: PINs are not used. US Mobile suggests using 1234 as a placeholder.

Verizon

Please see Republic's guidance here.

Verizon Prepaid

  1. Account Number: Your 10-digit phone number is your account number.
  2. Your password is the 4-digit password that you use to access your account from your phone.

Virgin Mobile

  1. Account Number: This is not your phone number. You may need to contact Virgin Mobile directly to obtain this information or see below on how to look it up.
  2. PIN: This is the PIN you use to log in to your Virgin Mobile account

Here's how to look up your account number without contacting Virgin Mobile. You can find your Virgin Mobile account number hidden on their website after you log into your account. The account number is called the "ban-id" or just "ban". Point your browser at Virgin Mobile, click "Manage My Account" at the top-right of the page then log in to your Virgin Mobile account. Once logged in, you can find your "ban-id" (account number) via either of the following two methods:

Method 1:

Right-click on the page and choose "View page source". Hit CTRL-F to search for the text "ban-id". You should find something that looks like this:

<ban-id>123456789</ban-id>

The number listed between the <ban-id> tags is your account number.

Method 2:

For people who know how to view their browser cookies (such as Chrome users with the EditThisCookie extension installed), you can simply view your cookies for the domain ".virginmobileusa.com" and look for a cookie named "ban". The value of this cookie is your account number.

Vonage

Before you get started, two helpful things to know:

You must call Vonage to cancel your account after your number has been successfully ported. Users have reported success porting a number out of Vonage up to 30 days after an account has been closed.

  1. Account Number: You can usually find your account number in the upper right hand corner of any bill or invoice you have. You can also find it in your online account.
  2. PIN: The 4 digit security PIN you used to setup your Vonage account. If you cannot remember your security PIN, please call Vonage at 866-243-4357.

If you are trying to port your number from Vonage and your port is rejected for wrong address, try using the Vonage corporate address:

Vonage
23 Main Street
Holmdel, NJ 07733

Walmart Family Mobile

  1. Account Number: Your account number is located in your billing history documents on the WFM website. If you print out billing history, it should be located at the top of the invoice.
  2. PIN: Use the last 4-digits of your phone number as the PIN.



Last edited: 13:30, August 29, 2016 (UTC)

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